Billing & subscription
The Billing & Subscription page shows your current plan, how much of your plan limits you're using, and how to change plans or update payment details. Only organization admins can open it.
Where to find it
Go to Settings → Billing & Subscription, or open /settings/billing.
If you aren't an admin, the card shows Admin only. Opening the page directly shows a notice asking you to contact your organization owner to change the plan or grant you admin access.
Current Plan
The Current Plan card shows:
- The plan name and a status badge: Active, Trial, Past Due, Canceled or No Plan.
- The monthly price and the date your plan renews.
- Manage Billing — opens the billing portal in a new tab. Use it to update your payment method, download invoices or cancel.
Below the plan details you'll find your Org ID and Customer ID. Click either one to copy it. Have them ready when you contact support.
Usage
The Usage card compares what you're using with your plan's limits:
- Products (SKUs)
- Sales Channels
- Team Members
A bar turns amber when you pass 80% of a limit and red when you reach it. If you've bought extra seats, a line under the bars shows how many you've added on top of the seats included in your plan.
Plans
The Plans card compares Starter, Growth, Scale and Enterprise. Each plan lists its SKU, channel, team member and media storage limits, and which features it includes:
| Feature | Starter | Growth | Scale and Enterprise |
|---|---|---|---|
| Content Templates | No | Yes | Yes |
| Attribute Templates | No | Yes | Yes |
| FAQ Templates | No | Yes | Yes |
| Analytics | No | Yes | Yes |
| CSV Import | No | Yes | Yes |
| Selection Guides | No | Yes | Yes |
| External Variants | No | Yes | Yes |
| AI Generation | No | No | Yes |
Each plan card shows the action that applies to you:
- Subscribe — on your current plan while you're on a trial or haven't added a payment method yet. It takes you to checkout.
- Upgrade — move to a higher plan. It takes you to checkout.
- Current Plan — the plan you're on.
- Downgrade — shown for lower plans, but not available here. Contact support to move to a lower plan.
After a successful checkout you return to this page with a confirmation that your plan is active.
Need a custom plan?
If the standard plans don't fit, for example because you need more SKUs or a larger team, use Contact Sales in the Need a custom plan? box to email the team.
Add team seats
Each plan includes a set number of team members. You can buy extra seats in packs from Settings → Team without changing plans. See Team.